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Web Hosting: Frequently Asked Questions

Things aren't always cut and dry.  We ask before you open up a support ticket that you check out this section first.  It generally will answer most questions you may have. 

Last Update: September 01, 2011

Technical

What are the Domain Name Servers (DNS) to use with my account?

For your domain name, the settings should be: ns1.dmhost001.com and ns2.dmhost001.com

How do I access my CPanel?

You can view it at http://www._________.com/webmail , and log in ith your full email address and your email password.

Activation

How long does it take to activate my new account?

Instantly upon completion of payment.  The only exception to that is if there is a communication breakdown between payment automation at AlertPay and GoogleCheckout.  If that occurs, please open up a support ticket at DigitalizedMedia.com right away, and be sure to include your receipt number.

Billing

Can you explain the billing cycles?

All hosting services are all billed on an automatic basis.

Hosting plans that fall in the "Eco", or Economy category, including EcoBronze, EcoSilver and EcoGold are billed on a 30-day rotational period, whereas the bill is due on the same date of each month. This also applies to Quartly, Semi-Annual and Annual payment methods.

Hosting plans that fall in the "Pro", or Professional category, including Pro and ProPlus are billed on a pro-rate, based on the 1st of each calendar month.  Any new customer that signs up prior to the 20th of each month only is required to pay the pro-rated balance of a full month for the first payment, then the full monthly balance is due on the next 1st of the month.  Any new customer that signs up on, or after the 20th will be required to pay the pro-rated balance of the current month, then the whole balance of the subsequent month to have their account activated.  This also applies to Quarterly, Semi-Annual and Annual payment methods, whereas the amount due pro-rates to the next billing cycle.

We will continually add to this section based on Support Ticket submissions